1. Phone Support for solving problems.
2. Remote Support provided by our consultants through the Internet by means of the Team Viewer program.
3. ON-Site Support in abroad.
4. Sample Free Testing. We offer samples free testing according to clients requirements on processing before selling. So that we offer you the best machine and solutions.
5. Free Training. We provide clients with relative free training on operation and maintenancotally controlling it.
1. Sample free testing
We offer samples free testing according to clients' requirements on processing before selling, so that we offer you the best machine and solutions.
2. Free training
We provide clients with free traing on operation and maintenance you totally controlling it.
3. Controlling Systerm Free updating
The controlling systerm is developed by ourselves; we have advantages on its future updating maintenance. So we can update the system for clients by totally free.
4. Help to solve problems in time
As for client's problem, we promise to give you response within 24 hours. Our service is diverse by phone, net and even on sport. For those problems you can't sole through phone and net, we will fly to you as quickly as possible.
5. About Warranty
There is 1 year warranty on machine. We offer totally free maintenance within warranty without taking any charge. After warranty, we only take charge on spare parts or someting else, no need service fee.
1. Are you trading company or manufacturer?
We are manufacturer. Our factory is located in Wuhan city, Hubei province, China.
2. How many years does your factory work on the cutter?
We have been working on motion control system sine 2004. Startrd auto cutter development and research in 2012.
3. What languages are supported?
English/ Vietnamese/ Romanian and Chinese in menu.
If other language in need, contact your sales window for details.
4. What about warranty?
12 months from the date of installation.
5. Should I prepare a computer?
One computer (DELL/ LENOVO optional) in pack, no need to pay extra.
6. How thick your machine can cut?
Up to 9 cm after compressed by vacuum.
There are 3cm, 5cm, 7cm, 9cm models available, choose the right model according to material graphic maker nesting/ yield and factory plan.
7. Will you send engineer for installation and training at overseas factory? What's the cost?
Yes, we will send engineer(s) for the cutter installation and training. No labor cost, but round tickets and accommodations should be by the customer.